Privacy Policy

1. Introduction

Namdev Express Solution (NES) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, business name, and address provided when you request a quote or engage our services.
• Shipment Information: Pickup and delivery addresses, cargo details, weight, dimensions, and any special handling instructions.
• Payment Information: Bank account details, GST numbers, and billing addresses for invoicing purposes.
• Website Usage Data: IP address, browser type, pages visited, and time spent on our website, collected through cookies and analytics tools.

3. How We Use Your Information

Your information is used to:

• Process and manage your shipments and logistics services
• Provide quotes and respond to service inquiries
• Generate invoices and process payments
• Send service updates, delivery notifications, and tracking information
• Improve our services and website experience
• Comply with legal and regulatory requirements

4. Information Sharing

NES does not sell your personal information to third parties. We may share your information with:

• Service Partners: Drivers, warehouse operators, and logistics partners as necessary to fulfill your shipment.
• Insurance Providers: To process cargo insurance and claims.
• Government Authorities: When required by law or to comply with regulatory obligations.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All sensitive data is transmitted over encrypted connections and stored securely.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Shipment records are retained for a minimum of 7 years as required by Indian tax and commerce regulations.

7. Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. You may disable cookies in your browser settings, though some features of our website may not function correctly.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time by contacting us

9. Third-Party Links

Our website may contain links to third-party sites. NES is not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

NES may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at ashish.kumar@namdevexpress.co.in or call +91 9813293516.